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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Elaine

October 26, 2026

5 out of 5 rating by Elaine
"Billie and Brent Roland and staff are wonderful to have insurance with. Many thanks to them for all of their help to me."
We responded:
"Elaine, thank you for the amazing review! Our office always aims to go above and beyond, so it means a lot to hear that reflected in your experience. ~Billye~"
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Denise Dula

October 17, 2026

5 out of 5 rating by Denise Dula
"Billye Roland has been my State Farm agent for over 35 years, and I couldn’t ask for a more honest, reliable, and supportive agent. She has been there for all of my car and home insurance needs throughout the years, and now she also provides insurance for my two 27-year-old daughters.

Billye is always there when I need her, answers my calls, follows through on what she promises, and makes sure I feel supported every step of the way. It means so much to have someone you can trust to look out for you and your family for so many years.

I highly recommend Billye to anyone looking for an insurance agent who truly cares about her clients and builds relationships that last a lifetime!"
We responded:
"Thank you, Denise, for sharing such a heartwarming review! We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Don't hesitate to reach out if there is anything else you need help with; we are always here for you! ~ Billye ~ "
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James Charles

October 16, 2026

5 out of 5 rating by James Charles
"Great company"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lincolnton to know you had such a great experience with us.  ~ Billye ~"
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Frank Snider

October 16, 2026

5 out of 5 rating by Frank Snider
"We appreciate the manner and speed in which things are done by our agency"
We responded:
"Frank, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lincolnton. If you need anything at all, don’t hesitate to reach out! ~ Billye ~"
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Danny Ingle

October 14, 2026

5 out of 5 rating by Danny Ingle
"Billye and her team have always been so great to work with . I highly recommend them for any of your insurance needs."
We responded:
"Thank you so much for taking the time to leave us a review! We appreciate your kind words and support. Thank YOU for letting us take care of you. ~Billye~"
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Lauren Martinez

October 12, 2026

5 out of 5 rating by Lauren Martinez
"Crystal is fantastic! She was very responsive and helped us with all our insurnace needs with various policies. I definitely recommend."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here at our office. ~Billye~"
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David Jones

September 29, 2026

5 out of 5 rating by David Jones
"I’ve been with State Farm since I started Driving at 15 years old. Since then I’ve got all my insurance through them. Billye Rolland’s office has always been great. The staff makes every experience personal with that home town felling. They are not only my insurance agent but after 31 years I can honestly say the staff have become friends. The kind of friends you can count on. 5 stars for this agency I would give them 10 stars if the option was there."
We responded:
"Your right David, our policyholders are like family. Thank you for choosing us! ~Billye~"
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Linda Norris

September 24, 2026

5 out of 5 rating by Linda Norris
"Great insurance company with wonderful costumer service."
We responded:
"Thank you for rating us five stars, Linda! We work hard to make our Good Neighbors like you happy. -Billye"
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chue vang

September 11, 2026

5 out of 5 rating by chue vang
"Awesome team help me get what i needed."
We responded:
"Thank you so much for the kind review! We’re glad our team was able to help you get exactly what you needed. We truly appreciate your business and are always here whenever you need us! ~Billye~"
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Beth ann Murdock

September 9, 2026

5 out of 5 rating by Beth ann Murdock
"Been with this state farm for 4 years. They all i mean all the staff has been nothing but nice encouraging and keeps us updated . It's a pleasure to give them our business. Cars truck and home. Just signed up with program that gives a discount . Discounts are nice. Very pleased with them."
We responded:
"We truly appreciate you taking the time to share your experience with us. Providing excellent service and taking great care of our customers is always our priority. We’re grateful for your support and look forward to continuing to serve you! ~Billye~"
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Melissa Singletary

September 4, 2026

5 out of 5 rating by Melissa Singletary
"The team always goes above and beyond my expectations! We love State Farm!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us! ~Billye~ "
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Brent Baker

August 28, 2026

5 out of 5 rating by Brent Baker
"I have purchased my insurance needs from Billye Roland State Farm Insurance since I was eighteen years old she, and her staff are terrific I have always received the BEST service, and the prices are great if they got any cheaper they'd be like George Strait they'd be givin it away!😉"
We responded:
"Brent, thank you for the fantastic review! We are honored you have chosen us all these years and look forward to helping you in the future. ~Billye~"
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Patsy Terres

August 27, 2026

5 out of 5 rating by Patsy Terres
"The staff is always friendly, knowledgeable, and make you feel comfortable with asking questions or if you are just checking on your policy.

Billye Roland and her staff are wonderful caring people!!! :)"
We responded:
"Patsy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, we are here for you! ~Billye!"
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Jess Haas

August 27, 2026

5 out of 5 rating by Jess Haas
"Great attention to detail. Helped me with our SXS"
We responded:
"Hi Jess, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us. ~Billye~"
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Maggie Carswell

August 27, 2026

5 out of 5 rating by Maggie Carswell
"Crystal Weaver has been my agent for several years now under Billye. I highly recommend her. She’s responsive and helpful, always a pleasure to work with Crystal!"
We responded:
"Maggie, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my team! ~Billye~"
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George Webb

August 10, 2026

5 out of 5 rating by George Webb
"Definitely the best in support and customer service. Call them and check for yourself!"
We responded:
"Hi George, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us. ~Billye~"
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stephanie lemons

July 30, 2026

5 out of 5 rating by stephanie lemons
"My experience was quick fast and easy. I saved $120/month with starting my new insurance with them."
We responded:
"We are so glad we could help you Stephanie! We truly appreciate your support. If you ever need anything, we’re just a call or message away. ~Billye~"
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Jessica Hargett

July 21, 2026

5 out of 5 rating by Jessica Hargett
"I always call Crystal for assistance with my insurance! Always so knowledgeable and walks me through everything!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations! ~Billye~"
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Sandra

July 16, 2026

5 out of 5 rating by Sandra
"Best experience and I look forward to being a customer for years to come. 100% recommend Billye Roland ! I switched a couple years ago to her office and have been please beyond expectations. Great group of people that are always helpful and professional. Thank you Billye! Great job 😊"
We responded:
"Thanks for the 5-star review of our State Farm Insurance office. You made our day! We look forward to serving you for many more years!"
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Amy Winchester

July 16, 2026

5 out of 5 rating by Amy Winchester
"My husband and I have been customers with Billye & Brent Roland since we were teenagers and now, we are in our 50s. That should tell you how long we have been with them. They have become part of our family through the years and have always been there for us in both insurance coverage/needs and in personal life. You cannot ask for better people. Brittany, Maddie, Crystal, and Seth are a vital part of their team as well and are great at keeping you calm through those stressful moments when dealing with accidents & claims. So, if you are wondering about who to use for any type of insurance, this is the place to be!!!"
We responded:
"Thank you so much Amy for allowing us to take care of you all these years. We appreciate you! ~Billye~"
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Jonathan King

July 16, 2026

5 out of 5 rating by Jonathan King
"Always available to help you with your issues and always kind and courteous."
We responded:
"Thank you for your 5-star review and kind words. It is always a pleasure to help you! ~ Billye ~"
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Lauren Adams

June 30, 2026

5 out of 5 rating by Lauren Adams
"Crystal is the best and always so helpful!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Lincolnton to know that you had such a wonderful experience with us here on State Farm Agent Billye Roland’s Team."
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Jeb Walker

June 14, 2026

5 out of 5 rating by Jeb Walker
"Absolutely amazing
They work hard. Treat you like a person. And will do their Absolutely best to help you.
Maddie is the one to go to if you need anything she's handled all my claims and has been awesome to work with."
We responded:
"Thank you so much for your kind review! We’re truly glad you had such a great experience with Maddie. We appreciate you trusting us with your claims, and we’ll always do our best to help you, start to finish. ~Billye~"
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Janet Remlein

June 10, 2026

5 out of 5 rating by Janet Remlein
"I was looking for builders risk and state farm was the best. The staff was very helpful and friendly, answered all my questions . Thank you Jeff Remlein"
We responded:
"Thank you for your 5-star review! We truly appreciate your support and trust in the Billye Roland State Farm Team. Providing reliable insurance solutions is our top priority, and we're glad to know we met your expectations. If you ever need anything, we're always here to help! ~Billye~"
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Alexa Gomez

June 2, 2026

5 out of 5 rating by Alexa Gomez
"Spoke with Seth Terres and was a very knowledgeable individual. Made sure to answer any questions I had and provided me with important information regarding their company."
We responded:
"Thank you for the fantastic review, Alexa! We are always here to help with your insurance needs. ~Billye~"