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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janet Remlein

June 10, 2026

5  out of  5
rating by Janet Remlein
"I was looking for builders risk and state farm was the best. The staff was very helpful and friendly, answered all my questions . Thank you Jeff Remlein"
We responded:
"Thank you for your 5-star review! We truly appreciate your support and trust in the Billye Roland State Farm Team. Providing reliable insurance solutions is our top priority, and we're glad to know we met your expectations. If you ever need anything, we're always here to help! ~Billye~"
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Alexa Gomez

June 2, 2026

5  out of  5
rating by Alexa Gomez
"Spoke with Seth Terres and was a very knowledgeable individual. Made sure to answer any questions I had and provided me with important information regarding their company."
We responded:
"Thank you for the fantastic review, Alexa! We are always here to help with your insurance needs. ~Billye~"
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Tina Small

June 2, 2026

5  out of  5
rating by Tina Small
"I had a very good experience."
We responded:
"Tina, it is a pleasure to hear what a wonderful experience you have had with our Team! We are happy we were able to help. ~Billye~"
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Louie Scruggs

May 22, 2026

5  out of  5
rating by Louie Scruggs
"Brittany was really professional and informative. Would recommend her to anyone"
We responded:
"We appreciate your review, Louie. We are so happy that you had such a wonderful experience with our Team. We are always here for you! ~Billye~"
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dean Torain

May 16, 2026

5  out of  5
rating by dean Torain
"Working with Seth was smooth sailing. He made sure he explained everything to me and made sure I understood everything."
We responded:
"Dean, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, our team is just a call or email away! ~Billye~"
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Mark DAVI

May 7, 2026

5  out of  5
rating by Mark DAVI
"Very positive experience with Seth Terres, Mr Terres was very knowledgeable, friendly and professional, he covered just about every detail regarding State farm policies, even went to the extreme of looking over my current insurance company and found many errors not beneficial to me . I initially stopped in the pair prices and policies, State farm may be a little bit more expensive but offering a lot better coverage protection . When my policy expires with progressive I will very strongly consider switching to State farm which was my previous insurance company. Switched prematurely because of price. Would highly recommend this agency to family and friends. Thank you Seth"
We responded:
"Thank you so much for the 5-star review! We appreciate your kind words and so happy Seth could help. Our State Farm Agent Billye Roland’s Team is here for you! ~ Billye ~"
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david brown

May 4, 2026

1  out of  5
rating by david brown
"Terrible customer service called to move insurance back to NC was given a very high number for payment called other companies and was able to find substantial lower . Owner needs learn how to speak to people terrible customer service"
We responded:
"We appreciate you taking the time to share your experience and your feedback. ~ Billye ~"
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Shannon ODonoghue

May 1, 2026

5  out of  5
rating by Shannon ODonoghue
"I have had the most AMAZING 🤩 experience with Billye, Brent and Crystal with State Farm and I would highly recommend this team as your insurance carrier. For 20 years now, they are always willing to look in depth for my special needs, get back to me asap, and have the kindest demeanor which has and will always mean the world to me 💕. From the beginning and through all of these years I have gotten to know them all very well and love the “Down Home” treatment!"
We responded:
"Shannon, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience.  ~ Billye ~"
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Duane Allen

April 29, 2026

5  out of  5
rating by Duane Allen
"What a wonderful experience I have had with Billye Rolland State Farm. They are a class act."
We responded:
"Thank you for your vote of confidence! We are always here to help, so please do not hesitate to contact us here at Billye Roland State Farm. ~ Billye ~"
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Amanda Dixon

April 23, 2026

5  out of  5
rating by Amanda Dixon
"We have been using Brent and Billy for over 15 years and we appreciate what all they and the staff do from roadside assistance to all of our insurance questions and needs. Love the hometown feel they give and treat you like friends."
We responded:
"Thank you for your 5-star review. We feel like you are family also! We are here for You. ~ Billye ~"
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Melissa Hendrick

March 23, 2026

5  out of  5
rating by Melissa Hendrick
"I highly recommend this insurance agency. Everyone there is nice and helpful especially Brittany I needed to add another vehicle to my policy and she made it very easy not to mention a great price. Thanks guys"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Billye Roland’s Team! We deeply appreciate your kind words here in Lincolnton .  ~ Billye ~"
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Teresa Price

March 20, 2026

5  out of  5
rating by Teresa Price
"Wonderful staff. I was greeted coming in the door. Fast service. And agreeable rates. Thank you Seth and Crystal."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Billye Roland’s Team.  ~ Billye ~"
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Ron Chapman

March 13, 2026

5  out of  5
rating by Ron Chapman
"Billye and Brent, as well as their staff have always done right by my wife and myself. We wouldn't go anywhere else."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us to know that you had such a wonderful experience with our Team. Thank you for being a part of our State Farm Billye Roland Family!"
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Barry Hurdt

March 10, 2026

5  out of  5
rating by Barry Hurdt
"I have been working with Billy and Brent for a long time, and I have always been treated like family. They handle all my insurance needs. I wrapped up an issue yesterday, and both of them made it smooth and easy. Their staff is always great, also. Each one greets you with a smile and knows exactly how to help you. Heck, they are even on my Christmas card list."
We responded:
"Wow, thank you for the 5-star review, Barry! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Tori Herot

March 6, 2026

5  out of  5
rating by Tori Herot
"Great people! Helped us get a bunch of things we needed to get done!"
We responded:
"Tori, it is a pleasure to hear what a wonderful experience you had with our Team! ~ Billye ~"
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Tiffany Lindsay

February 17, 2026

5  out of  5
rating by Tiffany Lindsay
"Brent went above & beyond! I highly recommend! I have a bit of an unusual situation so he contacted underwriting to get me the exact coverage I need. Brent & Billye work with you and tailor to your personal insurance needs. I could not be happier with them!"
We responded:
"Thank you so much for the 5-stars, Tiffany! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Cliff Patton

Cliff Patton

February 13, 2026

5  out of  5
rating by Cliff Patton
"back in December I had a deer run out in front of me while taking my kids to school. Bumper, headlight and assorted other damage to my Tesla. I messaged my State Farm agents and they had started working on everything even before I got home. Before lunch I had everything scheduled. The longest time came with having to wait for my appointment at the repair center. Once it was there, smooth sailing. After hearing horror stories from others with Tesla's I have to admit, I was worried. But those worries were unfounded. Between State Farm and the Tesla collision center, there was no back and forth, fighting over parts like others I had talked to. My advise for anyone with a Tesla, go with State Farm. If you can work with Billye and Brent and their team, I would recommend them over anyone else, they and their team are fantastic to work with."
We responded:
"So glad you were pleased with our claims process! We strive to get it right every time. Thank you for the years of trusting us with your insurance needs! ~ Billye ~ "
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Marcus Horne

February 13, 2026

5  out of  5
rating by Marcus Horne
"Very great with there pricing and great with details on policies!!!"
We responded:
"Thank you for your 5-star review and choosing us! ~ Billye ~"
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Betsy Jolly

February 13, 2026

5  out of  5
rating by Betsy Jolly
"Thank you for always making sure my family is protected and well taken care of. It truly means a lot."
We responded:
"It means a lot for you to trust us with your insurance needs! Thanks for choosing us! ~ Billye ~"
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Mad Medic 1

February 13, 2026

5  out of  5
rating by Mad Medic 1
"Always helpful and quick to respond to any issues or questions. I have depended on and trusted Billye and Brent for over 20 years without any issues."
We responded:
"Thank you for your kind words and letting us take care of you! ~ Billye ~ "
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Lake Hickory

February 5, 2026

5  out of  5
rating by Lake Hickory
"I appreciate all your help in the past and with recent insurance help with all our motorcycles. You make sure we are immediately covered on all our Motorcycles so that we can pick them up without a glitch. You have helped over the phone and by emails with proof of insurance quickly. Thank you again so very much. You are appreciated."
We responded:
"Thank you for your 5-star review. We appreciate your business! ~ Billye ~"
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George Vallese

January 19, 2026

5  out of  5
rating by George Vallese
"I am glad to have moved to North Carolina. You have made the many tasks of moving easier."
We responded:
"Thank you for choosing Billye Roland as your agent! We are happy to have you! ~ Billye ~"
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Tabitha Garner

January 14, 2026

5  out of  5
rating by Tabitha Garner
"Crystal is amazing! She always goes above and beyond to help out and is quick to respond!"
We responded:
"We are so glad Crystal was able to help. She and our entire team are here for you. ~ Billye ~ "
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Winter Graham

January 8, 2026

5  out of  5
rating by Winter Graham
"I have been a client of theirs since I started driving and my parents since long before that. They are all amazing, but my girl Billye has always made things quick and easy! It’s nice to talk walk into a place and feel like you are family and that’s how it has always felt with them!!"
We responded:
"Thank you, Winter! Our customers, like you, are why we do what we do! Thank you for being a part of our State Farm Billye Roland family. ~ Billye ~ "
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Lisa

January 5, 2026

5  out of  5
rating by Lisa
"I have been with State Farm Insurance for 20+ years. Billye, Brent and their entire staff are the best group of people you will ever deal with. They are all Professional, Caring and Genuinely Concerned with all my insurance needs. I highly recommended them!"
We responded:
"Thank you, Lisa, for your 5-star review and kind words. It is always a pleasure to assist. ~ Billye ~"